Privacy Policy

Welcome to Elemental Notes!

Elemental Notes ("we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website https://elementalnotes.ca, or interact with us online or offline.

By accessing or using our website, you consent to the practices outlined in this policy. If you do not agree with this Privacy Policy, please do not use our website or services.

Information We Collect

We may collect the following types of personal information:

  • Contact Information: name, email address, mailing address, and phone number

  • Order Information: products purchased, payment details (processed securely through third-party platforms), billing/shipping address

  • Technical Data: browser type, IP address, device information, referring URLs, geolocation, and usage data

  • Marketing Preferences: newsletter opt-ins, promotional communications, and survey responses

How We Use Your Information

We use your information to:

  • Process orders and deliver products or services

  • Respond to your inquiries or customer service requests

  • Provide you with updates, newsletters, and promotional material (if opted in)

  • Improve website performance and enhance user experience

  • Conduct internal analytics, market research, and customer satisfaction reviews

  • Comply with applicable legal obligations

Cookies and Tracking Technologies

We use cookies and similar tracking tools to personalize your experience and collect analytics about how our website is used. Cookies help us:

  • Remember your preferences and cart contents

  • Analyze website performance and trends

  • Serve targeted ads (where legally permitted)

You can disable cookies through your browser settings. Please note that some features of our website may not function properly without them.

Sharing of Personal Information

We do not sell your personal information. We may share your information with trusted third parties, including:

  • Payment processors (e.g., Shopify Payments, Stripe, PayPal)

  • Shipping providers (e.g., Canada Post, UPS)

  • Analytics and advertising services (e.g., Google Analytics, Meta)

  • Legal authorities, if required by law or to protect our rights

All third parties are required to maintain the confidentiality of your information and comply with applicable privacy laws.

Your Rights (Canadian Residents – PIPEDA)

Under the Personal Information Protection and Electronic Documents Act (PIPEDA), Canadian residents have the right to:

  • Access their personal information

  • Request corrections to inaccuracies

  • Withdraw consent for the use of their data (where applicable)

  • File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us at info@elementalnotes.ca with the subject line: Privacy Request.

Data Retention and Security

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, including for legal, tax, and reporting requirements. We use commercially reasonable safeguards (physical, technical, and administrative) to protect your information from loss, misuse, or unauthorized access.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute data security.

Children’s Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from minors. If you believe that someone under 16 has provided us with personal data, please contact us immediately to have it removed.

Third-Party Links

Our website may contain links to other websites or services not operated by Elemental Notes. We are not responsible for the privacy practices or content of those third-party sites.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised policy will be posted on this page with the updated information. Your continued use of our site after changes are posted constitutes your acceptance of those changes.

Contact Us

If you have questions, concerns, or would like to exercise your privacy rights, please contact us at:

Email: info@elementalnotes.ca

Privacy Policy